Vietnam Airlines offices and sales agents worldwide are always at your service. To locate the office nearest you. Vietnam Airlines uses the SITA GABRIEL II reservation system, and we are also accessible through AMADEUS, ABACUS, INFINI, SABRE, WORLDSPAN, AXESS, GALILEO, TOPAS, and MIS. Our telephone sales representatives can help you with information, booking and ticketing.
Remember to give the agent your telephone number or address in case we need to advise you of changes to your flight schedule.
 

• Come to a Vietnam Airlines office and make a detailed declaration on a form provided by the airline.
• Purchase a new ticket at the current applicable fare to the same or different destination. Upon termination of the validity of the lost ticket, if still unused, the passenger will get refund for that ticket in the following cases:

1. If the flight sectors on the new ticket are the same as on the lost ticket, Vietnam Airlines will refund the full amount paid for the new ticket.
2. If the flight sectors on the new ticket are not similar to those on the lost ticket, Vietnam Airlines will refund the fare paid for the untravelled sectors on the lost ticket.
3. If passenger does not purchase a new ticket, Vietnam Airlines will refund the fare paid for untravelled sectors of lost ticket on the condition that the lost ticket is refundable.

• A lost ticket handling fee of 10% of the refund amount is payable for Vietnamese-fare passengers on domestic flights or a fixed fee of US$25.00 for other types of tickets.
• All refund transaction fees (if any) will be borne by passengers.
• Passenger will not be refunded or must pay for all losses incurred by Vietnam Airlines if the latter discovers that the declared lost ticket has been used by that passenger for travel, refund or reroute.

• In case the declared lost ticket is found and is still valid, passengers can immediately get a refund by bringing it to a Vietnam Airlines office whether or not a new one has been purchased.